Terms of Service

Who these terms are with

These terms are between you (“the client”) and Tekvion Innovations, the trading name of Tekvion Solutions, a web design and development studio founded in 2021 at River Gardens, Islamabad, Pakistan (“we”, “us”).

They apply to your use of this website and to any work we carry out for you. Where we have signed a separate proposal, statement of work or service agreement with you, that document takes precedence over anything on this page that conflicts with it.

The services we provide

We design, build, launch and maintain websites and web applications. The full range is set out on our services pages and covers design, development on WordPress, WooCommerce, Shopify, Bubble.io and modern JavaScript stacks, growth work such as SEO and speed optimisation, and ongoing platform support including maintenance, security and hosting operations.

What we will actually deliver for you is whatever the written scope for your project says — not the whole list. We do not provide legal, financial, medical or regulatory advice, and nothing we write for your site should be treated as such.

Quotes, estimates and scope

Quotes are prepared from the brief you give us. A quote is valid for 30 days from the date we send it and assumes the brief is accurate and reasonably complete. If the project turns out to be materially different from what was described, we will tell you before we start and re-quote rather than absorb it quietly or cut corners.

We do not publish price lists or starting bands, because a figure detached from a brief is not information you can rely on. Every price we give you is scoped to your project and set out in writing. The quote we send is the binding figure.

Once you accept a quote, the scope attached to it becomes the definition of the project. Anything not in that scope is new work and is quoted separately.

Fees and payment

Standard projects

50% payable before work begins, 50% payable on launch.

Larger builds and applications

Split into milestones — typically discovery, design sign-off, build and launch — with each invoiced as it completes.

Care plans and retainers

Billed monthly in advance. You can cancel at any time before the next billing date.

Methods and currency

Bank transfer, Wise or Payoneer. We can invoice in US dollars, pounds sterling or euros.

Invoices are payable within 14 days of issue unless the project agreement says otherwise. Deposits are non-refundable once work has begun, because the time has already been reserved and spent.

Third-party costs — domain registration, hosting, premium themes and plugins, fonts, stock imagery, API usage, app-store fees, Bubble.io subscription plans — are yours, and are either bought in your own name or passed through at cost with the receipt attached. We do not mark them up.

If an invoice is significantly overdue we may pause work and withhold launch until it is settled. We will always warn you before we do that. Any taxes or bank charges applicable in your jurisdiction are your responsibility.

Timelines and what we need from you

We commit to a firm timeline at the end of the discovery stage, once we know the real scope. Meeting it depends on both sides, so the agreement is mutual. From you we need:

• content — text, images, logos, product data — by the dates in the schedule;
• feedback and approvals within five working days of each request;
• a single named point of contact who can make decisions;
• access we need to do the job: hosting, domain registrar, existing site administration, analytics, any third-party accounts to integrate with.

Where those are late, the timeline moves by a corresponding amount and we will say so at the time rather than at the end. If a project is left dormant on your side for more than 60 days we may invoice the work completed and re-schedule the remainder against our current availability.

Revisions and changes

Every project scope states how many rounds of revision are included at each stage — usually at design sign-off and again before launch. Revisions mean refining what was agreed: copy edits, spacing, colour, layout adjustments, corrections. They are included and expected.

New pages, new features, a change of direction after sign-off, extra languages or a different platform are new scope, not revisions. We will quote them as a written change request and only start once you approve it. This distinction is documented before work begins, so nobody is surprised by it later.

Intellectual property and ownership

On receipt of final payment, ownership of the custom work we produced for your project transfers to you: the designs, the custom code, the theme or application we built, and the content we wrote for you. You also receive the domain, the hosting account, administrator credentials and any licences bought in your name.

Until final payment is received, that work remains ours and is licensed to you for review and testing only. It may not be launched publicly, transferred to another developer, or used commercially before the balance is settled.

We keep the right to reuse our own general know-how, techniques, and the generic tools, snippets and internal libraries we bring to every project. That reuse never includes your content, your branding, your data, or anything specific to your business.

You confirm that any material you supply — text, images, logos, fonts, data — is yours to use, and you indemnify us against claims arising from material you gave us.

Third-party platforms and licences

Most builds sit on software we did not write: WordPress, WooCommerce, Shopify, Bubble.io, plugins, themes, fonts, payment gateways, hosting providers and APIs. Those components stay under their own licences and terms, which continue to apply after handover. Some carry recurring fees; where they do, we will tell you before we use them.

We are not responsible for a third party's outages, pricing changes, policy changes, deprecations or security incidents. Where one affects your site we will tell you promptly, explain the options, and quote any remedial work needed.

Portfolio and credit

Unless you tell us otherwise in writing, we may name you as a client and show a screenshot, a short description and a link to your site in our portfolio, in proposals, and on our social profiles. We will never publish confidential information, commercial figures, or anything from a site that has not launched. Ask us to remove your project at any time and we will.

We do not put a credit link in your site's footer unless you offer one, and we never make it a condition of the price.

Warranties and what we fix

We warrant that we will carry out the work with reasonable care and skill, by people competent to do it, and that the delivered work will substantially match the agreed scope.

For 30 days after launch we will fix, free of charge, any defect in work we built — broken functionality, a template that renders incorrectly, a form that does not send. That warranty does not cover new features, changes of mind, content edits made by you or another party, breakage caused by third-party updates or by plugins we did not install, hosting failures, or sites modified by someone else after handover.

Beyond that, work is delivered as it stands. We do not warrant that a site will be free of every bug, that it will rank in any particular position in a search engine, that traffic or revenue will reach any level, or that it will be available without interruption. Anyone who promises you those things is guessing.

Limitation of liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that:

• we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, or loss or corruption of data;
• our total liability arising out of any project is limited to the fees you paid us for that project in the twelve months before the claim arose;
• we are not liable for loss caused by your own changes to the site, by another supplier, by a third-party service, or by your failure to maintain the site after handover.

Backups are part of every care plan we run. If you are not on a care plan, keeping your own backups is your responsibility.

Confidentiality

Each side agrees to keep the other's non-public information confidential and to use it only for the project. That covers your business plans, data, credentials and anything else you share with us, and it survives the end of the engagement. We are happy to sign your own non-disclosure agreement if you have one.

Termination

Either of us may end a project by giving 14 days' written notice. Either of us may end it immediately if the other commits a material breach and does not put it right within 14 days of being asked to.

On termination you pay for all work completed and all costs committed up to that date. Deposits already paid are not refundable. Once the final balance is settled we hand over the work completed to that point, along with the credentials and files that belong to you — cleanly, and without argument.

Care plans can be cancelled by either side before the next billing date. We do not lock support into annual contracts.

Events outside our control

Neither of us is in breach for delay or failure caused by events beyond reasonable control — natural disaster, war, civil unrest, epidemic, nationwide internet or power failure, or the collapse of a third-party platform. If such an event occurs we will tell you, keep you updated, and agree a revised timeline.

Governing law

These terms and any project agreement are governed by the laws of the Islamic Republic of Pakistan, and the courts of Islamabad have exclusive jurisdiction over any dispute.

Before anyone goes near a court, both sides agree to raise the issue in writing and try in good faith to settle it directly for at least 30 days. In our experience almost everything is resolved by a phone call and a revised plan.

Changes to these terms

We may update this page as our services change. The version that applies to your project is the one in force on the date your project agreement was signed or your quote accepted; we will not change the rules on you mid-project. The date at the top shows when this page was last revised.

If any part of these terms is found unenforceable, the rest stays in force. Failing to enforce a term on one occasion does not waive it.

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