Our ServicesPlatform & Support
A website is not a one-off purchase. Plugins update, PHP versions move on, forms silently stop sending, and the content that made the site useful goes stale. We run monthly maintenance on WordPress and Bubble.io builds so none of that becomes your problem.
Included as standard on every engagement — not an upsell list.
Every update is applied on a staging copy first, checked against your key templates and forms, then pushed to production. If an update breaks a layout or a checkout, we catch it on staging and roll back instead of you hearing about it from a customer.
Daily database and weekly full-file backups stored away from the web server, with retention you can actually roll back through. We periodically restore a backup to a staging site to prove the archive works, because an untested backup is only a hopeful assumption.
Continuous uptime checks plus scheduled tests of the contact, quote and booking forms that generate your enquiries. Silent form failure after an SMTP or plugin change is the single most expensive fault we find on inherited sites, so we test delivery, not just page load.
We track vulnerability disclosures for the plugins you actually run, patch urgently when something serious lands, retire abandoned plugins, and keep admin accounts, file permissions and login protection tidy as staff and contractors come and go.
Each plan includes hands-on time for the small jobs that otherwise pile up: new service pages, price and team updates, seasonal banners, broken-link repairs, PDF swaps and layout tweaks. Unused time is not hoarded, but the pool is generous enough to cover real month-to-month change.
A plain-English monthly report covering what was updated, what broke and was fixed, uptime, backup status, Core Web Vitals movement and any risks we think you should budget for next quarter. No vanity dashboards, no metrics we cannot explain.
You reach the people who built or inherited your site, not a ticket queue. Most of our clients stay with us for two years or more precisely because the same engineers know the quirks of their build and can answer without re-learning it every time.
Stage by stage, with the approval points marked. Website Maintenance & Support follows the same rhythm on every project.
We inventory your hosting, DNS, plugins, themes, licences, integrations and admin users, then record the whole stack in a maintenance runbook. Anything already broken or abandoned is flagged with a fix-now or fix-later recommendation before the plan starts.
Before routine work begins we set up staging, connect off-site backups, install monitoring, resolve outstanding critical updates and capture baseline Lighthouse and uptime numbers so future months can be measured against something real.
Updates on staging, regression checks on the templates that matter, production deployment, security review, backup verification and form testing — run on a fixed monthly rhythm so you always know where the site stands.
Your queued content edits and small builds are scheduled into the same cycle. Larger pieces of work get quoted separately and scoped properly rather than being squeezed into support hours and delivered badly.
We send the monthly report, review anything that changed materially, and keep a rolling list of recommended next steps — a PHP version bump, an aging plugin to replace, a section overdue for a rewrite — so nothing becomes an emergency.
The concrete artefacts handed over at the end — files, access and documentation you keep.
If two or three of these sound like your situation, this is the right place to start.
Standard, portable tooling. The licences, accounts and source stay in your name, so nothing here is a reason you cannot leave.
Live projects where this work did the heavy lifting:
Work that usually runs alongside this one:
What we have written about this, in more depth than a service page allows:
The questions we get asked most about Website Maintenance & Support.
Send us the brief — or just the problem. You will get a written scope, a timeline and a fixed price, usually within one working day.
